Frequently Asked Questions

1. What is Truesourcepallets.com?

Truesourcepallets.com is a United States–focused liquidation pallet supplier offering premium return pallets, mystery boxes, and wholesale inventory from major retailers.

We help resellers, small businesses, and individuals source quality liquidation pallets at competitive prices across the USA. 📦

2. Where do you ship?

We currently ship within the United States only.
At this time, we do not offer international shipping.

3. How long does shipping take?

Order Cut-Off Time
5:00 PM (Eastern Time – ET)

Handling Time
1–3 business days (Monday–Friday)

Transit Time
5–10 business days (Standard Delivery)

Shipping Cost
Flat Shipping Fee – $100 per order

Delivery times are estimates and may vary due to holidays, weather conditions, or carrier delays.

4. Which shipping carriers do you use?

We partner with reliable U.S. carriers, including:

  • USPS

  • FedEx

  • UPS

  • Freight & Logistics Carriers (for pallets)

Carrier selection may vary depending on destination and pallet size.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

You can use the tracking link provided in the email to monitor your shipment.

If you do not receive tracking information within 3 business days, please contact our support team.

6. Do you accept returns?

Yes. We offer a 30-day return policy on eligible orders.

To qualify for a return:

  • Items must be unused

  • Must be returned in original condition

  • Return request must be submitted within 30 days of delivery

For complete instructions, please refer to our Refund & Return Policy page.

7. When will I receive my refund?

We offer a 10-day refund processing period.

Once we receive and inspect your return:

  • Refunds are approved within 10 business days

  • Refunds are issued to your original payment method

  • Bank processing time may vary

8. Are your pallets guaranteed?

Liquidation pallets may contain customer returns, overstock, or mixed condition items.
We aim to provide accurate descriptions, but products are sold as liquidation inventory.

9. How can I contact Truesourcepallets.com?

Head Office
333 E 38th St
New York, NY 10016
United States

Email: support@truesourcepallets.com
Phone: +1 323 393 8865

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time – ET)

We aim to respond to all customer inquiries within 24 business hours. 🚀